FREQUENTLY ASKED QUESTIONS
Are all the garments on FreeMyCloset.com authentic?
We work closely with trusted sellers and employ a rigorous verification process to ensure that every item listed on our platform is genuine.
How do I know the condition of a pre-loved garment?
We also disclose any signs of wear, alterations, or damage, if applicable.
We understand that fit is crucial that is why we provide accurate measurements for each garment. Please note that these garments are custom-made for someone else and can be taken for alterations to ensure that it is your right fit. Should you need to return you must initiate a return within 3 days of delivery. You pay shipping. Please refer to our return policy for more information.
Can I sell my pre-loved luxury garments on FreeMyCloset.com?
 We welcome individuals who want to sell their pre-loved bespoke luxury garments. Simply signup as seller at FreeMyCloset.com or reach out to us at Askus@freemycloset.com, and our team will guide you through the process of becoming a seller on our platform.
Our customer support team is readily available to assist you. You can reach us through Askus@FreeMyCloset.com . We strive to respond to all inquiries within 48 hours.
Our customer support team is readily available to assist you. You can reach us through Askus@FreeMyCloset.com . We strive to respond to all inquiries within 48 hours.
 Yes, we offer international shipping to select countries. Please check our shipping policy for more information on the countries we currently serve.
As pre-loved items, the garments do not come with a manufacturer's warranty. However, we ensure that each item is accurately described and in the condition stated. If you have any concerns upon receiving your order, please contact us, and we will work to resolve the issue.
 Unfortunately, we do not offer reservations. To ensure fairness, all items are available on a first-come, first-served basis. We recommend completing your purchase promptly to secure the desired garment.
We accept major credit cards, debit cards, and PayPal. The available payment options will be displayed during the checkout process.
We are delighted to offer gift cards for purchase. Treat your loved ones to the joy of discovering their perfect pre-loved luxury garment with our gift cards. They can be purchased on our website and sent directly to the recipient via email.
Note:
If you have any further questions or need assistance with anything else, please do not hesitate to reach out to our customer support team. We are here to ensure your experience on  FreeMyCloset.com is exceptional.
